Frequently Asked Questions

How much does the program cost?

Oftentimes, your health insurance plan can cover a majority of the cost of your treatment. We can help verify your insurance plan and point you in the right direction, even if it’s not with us. We also have private pay rates available. We would be happy to discuss this with you more to meet your individual needs.

Do you accept insurance?

We accept most major insurances, including MaineCare. We will work directly with your insurance company to determine your coverage eligibility and maximize the benefits potentially available to you. Please note that though your policy may indicate a maximum number of days of coverage available, approval of the use of those days is contingent on the insurance provider’s review of your medical need for care. Your admissions team member will explain this in detail.

How long is the typical stay?

The typical stay can be different for each individual. Our program is typically 30-45 days. You will first participate in an evaluation and treatment planning process that is specifically geared to your individual needs and goals.

What should I bring with me?

You should plan to bring a week’s worth of clothing. There is no need to bring bed linens, towels, toilet paper or laundry products as these will be supplied for you. We will also be happy to supply you with our shampoo, conditioner and body wash. You should plan to bring other specific toiletries of your choice, but we ask that you not bring any of these items that may contain alcohol as an ingredient. Female clients should bring their own feminine hygiene products, if possible. Clients may also want to bring postage stamps and money for the soda machine. As a reminder it is important to bring clothing appropriate for our Maine weather as some activities may take place outside. In the springtime, it may be a good idea to bring insect repellant and sunscreen. Smokers should bring enough cigarettes for their entire stay.

What is a normal day like?

A normal day will look slightly different according to your level of care during your treatment stay with us. A typical day will include a set wake-up, dining and lights out time with group therapy, individual counseling and medical programming interspersed at various times during the day. You will have time to enjoy activities that promote well-being. Some activities may be gardening, music, art, and recreational activities such as basketball, volleyball, badminton, soccer, cornhole and frisbee golf. We will make every attempt to keep activities, groups, and sessions informative, stimulating, challenging and interesting to promote growth and deeper understanding.

Can family visit?

We do not have family visitation at this time, but our counseling staff can schedule family therapy appointments via Zoom or in person.

Are there any disorders or behaviors that will disqualify me from the program?

It is important that we keep all of our clients and staff safe. Individuals that present with features of physical aggression or other severe safety risks are not permitted.

Can I bring my cell phone or any other electronic devices with me?

Mobile devices for communication such as cell phones, video game consoles, tablets and laptops are not permitted. If you bring these devices, we will lock them up in our nursing station for safekeeping.

Is smoking allowed?

During break from sessions, we have a designated area where you can smoke. However, we do not permit vapor e-cigarettes, dip, chew, or other tobacco products. Clients will be advised during their prescreen appointment to bring enough cigarettes for their entire stay, if possible. Clients are not allowed to share their cigarettes with other clients. We will not allow rolling equipment, hand rolled cigarettes, or opened packs of cigarettes at admission. Clients must be 21 years of age to smoke cigarettes at our facility.

Can friends or family send me letters or packages while I’m in the program?

You are allowed to send and receive mail the day you enter the program. Friends and family may send as many letters as they like, with a few limitations. We discourage mail that is offensive, gang related, or inappropriately discusses substance use, violence or weapons. Lastly, envelopes must be plain and contain only the sending and receiving address. You may receive pictures in the mail so long as it does not contain offensive materials, nudity, use of drugs or alcohol, scenes of violence, weapons or behavior that may be perceived as inappropriate.

Am I able to make and receive phone calls?

You are allowed to make phone calls as a privilege. You must demonstrate satisfactory program participation and behavior to qualify for phone calls. The further along you are into treatment, the more phone calls that you may be allowed to receive or make. Phone calls are conducted on a schedule and are observed by staff.

What kind of meals are provided?

Our treatment center is equipped with a fully functioning kitchen. You and your peers will eat well-rounded meals together. This helps encourage community and provides you valuable recovery skills to apply in life after treatment. Clients may assist with the meal plan and shopping list. Of course, we do our best to accommodate special dietary needs like food allergies, vegetarianism, or kosher requirements. Our clients often comment that our food is amazing, and we agree.

Do you provide detox and what do I do if I need detox prior to entering your program?

We are not a detox facility. We will recommend detox facilities to potential clients before we start our admission process if it is deemed necessary by our intake team.

What happens after discharge?

As you discharge from our treatment program, you will receive recommendations for follow-up care and ongoing recovery support to strengthen your sobriety and reduce the risk of relapse. Your discharge planning will begin at the time you begin your treatment with us. Our clinical staff will help you set up your next steps, whether it be a sober living home, a longer program or other arrangements. Our nursing staff will help you to schedule your doctor’s appointments for when you are discharged. We want you to leave as prepared as possible for a successful life.